Return Policy

Returns and exchanges details

We hope you are completely satisfied with your purchase, but if you would like to return item, please follow the steps below:

-Return your item:

*The item must be postmarked for return within 14 days of its arrival to you. Please contact us within 7 days of delivery through email sales@alexbridal.com to request a return. Then we will send the RMA number and return instruction to you.

*The item must be in original condition (unworn, unwashed, unaltered, and undamaged), perfume free and returned with all packaging and accessories. It must have the tags intact and attached. We cannot process the return of any items that do not adhere to this return policy.

*Shipping fee and any rush fee (if applicable) will not be refunded. If free shipping was provided to you for the original order, the original shipping cost will be deducted from the refund to cover our cost.

*Please allow us 2 to 3 weeks to process your return after we receive the return back.

*Sorry there is absolutely no return/exchange after the event date.

***All buyers are responsible for all shipping, returns and exchange shipping fees unless the merchandise has been mistakenly shipped. We can not be held responsible for the loss or damage occurred in the transit after the order is shipped. Please contact us if you are interested to purchase the insurance for your package. And please make sure that your shipping address is a secure location.

-Exchange your item:
If you would like to exchange an item, please obtain RMA Number for the original item you ordered and return it following the instructions above. The same terms and conditions apply as noted in the Return Policy above.

-Wrong item:
We closely inspect every piece of merchandise that leaves us. If you receive the wrong item, please message us within 5 days of receiving your item. We will cover the cost of shipping back and re-shipping from us.

-Order multiple lace cover ups to try on:
Returns of 2 or more lace cover ups in a single order (or separate orders for the same customer) will be subject to 20% restocking fee. This fee will be automatically deducted from your refund.

Please kindly limit the try on number to 2. For orders with 3 or more lace cover ups to try on, we are very sorry that we can not fulfill this kind of order since we are hand made shop and we can not afford too many try-ons at a time. We will cancel such order right away. Thank you very much for your understanding.